Challenges and Opportunities of AI Integration in E-Governance: A Case Study of West Bengal

Abstract

The integration of Artificial Intelligence (AI) into e-governance frameworks has emerged as a transformative development in public administration. This study explores the challenges and opportunities associated with AI adoption in the governance structure of West Bengal. Using a mixed-method approach that combines policy analysis, secondary data review, and stakeholder insights, the research identifies infrastructural limitations, digital literacy gaps, data protection concerns, and ethical governance issues as major barriers to implementation. Simultaneously, it highlights significant opportunities such as improved service delivery efficiency, predictive governance mechanisms, enhanced transparency, and citizen-centric administrative reforms. The findings suggest that successful AI integration requires robust regulatory frameworks, investment in digital infrastructure, and institutional capacity-building initiatives. The case study of West Bengal provides a regional perspective on how AI-driven governance can promote accountability and inclusive development while addressing socio-technical inequalities.